Knowledge Base

Categories (19)

Connect to the Network

Access the Internet and specialized networks through wired and WiFi connections.
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Office 365

Online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, workbooks, and presentations online
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Phone/Teams Support

Technology that facilitates communication, including phones, Teams, and more!
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Printer Support

Printing, copying, scanning, faxing and ImageDirector.
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Employee Resources

Faculty and Staff can find many solution articles in this area.
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Student Resources

Students can find many solution articles in this area.
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Wartburg Techline Information

Techline office information
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Campus Login Account

Password resets, Account, and more
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OneDrive

OneDrive Personal Cloud Storage. Save your photos and files to OneDrive and access them from any device, anywhere.
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Desktop Support

Support and services to assist you with any issues.
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TeamDynamix

TeamDynamix is the Wartburg College ticketing system
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Canvas

Canvas is a course management system that supports online learning and teaching. It allows professors to post grades, information, and assignments online. It is being used by universities and colleges all over the world.
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Remote Work Resources

Faculty and staff may take home equipment if remote work has been approved. We have the following equipment available on a first come first served basis. The item will be checked out with your name. Please create a service ticket, stop in CTC 100, or call 319-352-8767 to discuss your needs.

Headsets with microphones
Web cameras
Laptops
Monitors
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Zoom

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, ...
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Technology Policies

ITS Policies
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Technology Training

Links to Vendor Training:

Ad Astra Training - https://help.adastra.live/hc/en-us/sections/360...

Jenzabar Training - https://www.myjenzabar.net/ics

Microsoft 365 Training - https://learn.microsoft.com/en-us/training/m365/

Zoom Training - https://learning.zoom.us/
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Jenzabar

Jenzabar Users can find documentation and solution articles related to Jenzabar in this area.
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Incoming Student Quick Start Guide

This is Wartburg College's tech resource guide for incoming students! This comprehensive resource equips you with the essential tools and knowledge to excel in your academic journey. Discover how to access online learning platforms, set up email, connect to campus Wi-Fi networks, and utilize software resources essential for coursework. From troubleshooting tips to recommendations for tech-friendly study spaces, this guide is your go-to companion for any questions you may have.
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How to Image Laptops and Desktops With FOG server

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Articles (2)

Submitting a Ticket in the Client Portal

Online Services Status