Desk Phone Problems

Report issues with Teams calling, office or common area telephones, or Drake-owned cell phones.

An ITS staff member will contact you within 2 business days.

In order to report a telephone issue, you will need to provide the following information:

• Phone/accessory type
• Phone extension or number
• Type of call (inbound/outbound/transfer)
• Description of issue (could include missing dial tone, call quality issues, problems with headsets)
• Any error messages received
• Preferred alternative contact number